Privacy Policy

1. Who we are

FXDoctor is an educational platform for traders. The site operator is FXDoctor, headquartered in Belgrade, Serbia. For all privacy-related inquiries, please contact us at: info@fxdoctor.pro

2. What data we collect

We collect personal data that you voluntarily provide through contact forms and course registration forms. This includes: full name, email address, phone number, and information about the program you are interested in. Additionally, our site uses cookies for analytics and visit tracking.

3. How we use your data

We use your data exclusively for: responding to your inquiries and requests, sending information about courses and sessions you have registered for, managing client relationships through the Hercules CRM system, and improving our services and user experience.

4. Hercules CRM

Your contact details (name, email, phone, program of interest) are stored in the Hercules CRM system, which we use to manage relationships with prospective and active students. Data is retained as long as there is a legitimate business reason for its storage or until you request deletion.

5. Meta Pixel (Facebook Pixel)

Our site uses Meta Pixel — an analytics tool that helps us understand the effectiveness of our marketing activities. Meta Pixel may collect information about your actions on the site (page visits, form submissions) and use cookies. You can manage your privacy settings on the Facebook/Meta platform or use browser extensions to block tracking.

6. Cookies

We use the following types of cookies: Necessary cookies — required for the site to function; Analytics cookies — help us understand how users interact with the site (Google Analytics); Marketing cookies — Meta Pixel for tracking advertising effectiveness. You can configure your browser to reject cookies, but this may affect site functionality.

7. Your GDPR rights

Under the General Data Protection Regulation (GDPR), you have the following rights: Right of access — you may request a copy of the personal data we hold about you; Right to rectification — you may request correction of inaccurate data; Right to erasure — you may request deletion of your data ("right to be forgotten"); Right to restriction of processing — you may request that we limit processing of your data; Right to data portability — you may request transfer of your data in a machine-readable format; Right to object — you may object to processing of your data for marketing purposes.

8. How to exercise your rights

For all requests regarding your personal data, write to us at: info@fxdoctor.pro. We will respond to your request within 30 days. There is no charge for submitting a request.

9. Sharing data with third parties

We do not sell your personal data to third parties. Your data may be accessible to: Hercules CRM platform (for contact management), Meta/Facebook (via Meta Pixel, in accordance with their privacy policy), Google Analytics (anonymized visit data). All listed partners are bound by data processing agreements.

10. Data security

We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse. The site uses HTTPS encryption for all communications.

11. Changes to this privacy policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or by posting a notice on the site. The date of the last update is always visible at the top of this document.

12. Contact

For all questions regarding this privacy policy or your personal data: Email: info@fxdoctor.pro · Address: PC Ušće, 19th floor, Bulevar Mihajla Pupina 6, Novi Beograd, Serbia

Questions about privacy? Get in touch.